Important instructions

For safety and due to the Surron LBX bike specifications, we cannot exceed this weight limit.

Minors must be accompanied by a parent or guardian and cannot ride on their own. They must have previous bicycle riding experience and know the difference between the front and rear brakes. Each case is evaluated for safety; children are not allowed on some of the harder routes.

If you have any cardiovascular or respiratory condition, injury, or medical condition that physical activity could affect, please check with us before booking.

The customer is responsible for the bike during the tour. If you did not purchase insurance, any damage caused is the customer's responsibility and its cost will be set by a quote from Surron Panamá or VOLTRAX EV.

Coverage includes up to $200 for damage to the bike during the ride. It costs $15 per bike on Panama City and Cerro Gaital tours, and $18 per bike on the other El Valle and Colón tours. It's paid per bike (you can insure only some bikes in your group) and added when booking. Insurance is optional and non-refundable.

Because of our team's special logistics, tours outside the city are non-refundable. They can be rescheduled to another open date for the same destination or to a similarly priced Panama City tour, with 24 to 48 hours' notice. Bike insurance is also non-refundable. See the full policy.

If you leave the bike abandoned on the route, a $50 recovery fee will be charged.