This is an English translation for convenience. The Spanish version is the official one and prevails in case of any discrepancy.
1. Acceptance of the terms
By using this website (www.etourspty.com) and/or making a booking with eTours Panama by Exo Ride Panama ("eTours", "we"), you accept these Terms and Conditions, as well as our Instructions and Privacy Policy. If you do not agree, please do not use the service.
2. The service
We offer guided tours on Surron LBX electric dirt bikes along different routes in Panama. Each tour includes the equipment listed in its description (for example, helmet and gloves) and a guide. Routes, schedules and spots may vary due to availability, weather or safety.
3. Bookings and payments
- Spots are limited and assigned in order of payment.
- Your booking is confirmed only once payment is completed. Payment and meeting-point coordination is done via WhatsApp.
- When paying online with Yappy, you have 30 minutes to complete the payment; otherwise the request is cancelled automatically and the spot is released.
- Prices are shown per person and may change; the valid price is the one shown at the time of booking.
- Discount codes apply according to their conditions (for example, tour and validity).
4. Cancellation, changes and refund policy
Tours outside the city — El Valle de Antón (Pozo Las Tortugas, Cerro Gaital, Full day) and Colón (Buena Vista):
- These tours require special logistics from our team (transporting bikes, guides and equipment outside the city). For this reason, once paid they are NOT refundable.
- They can be rescheduled: you may move your booking to another date we open for the same destination, or to a similarly priced Panama City tour, subject to availability. You must notify us at least 24 to 48 hours in advance.
- If the tour you switch to costs more, you pay the difference; if it costs less, the difference is not refunded.
- A no-show, or notice given less than 24 to 48 hours in advance, means the booking is lost, with no refund or rescheduling.
Panama City tours:
- You may reschedule your booking with at least 24 to 48 hours notice, subject to availability.
- Cancellations with less than 24 to 48 hours notice, or no-shows, are non-refundable.
For all tours:
- The optional bike insurance is non-refundable under any circumstances.
- If eTours cancels or reschedules a tour (due to weather, safety or another cause), you may reschedule or receive the corresponding refund.
- By checking the "I have read and accept" box when booking, and by paying for your booking, you confirm that you know and accept this policy.
5. Participation and safety requirements
- Minimum age: 10. Minors must be accompanied by a parent or guardian when booking and during the tour; they cannot participate on their own. They must also have previous bicycle riding experience and know the difference between the front and rear brakes. Children are not allowed on some of the harder routes.
- Maximum weight: 215 lbs (≈ 97 kg), due to the Surron LBX bike specifications.
- Riding under the influence of alcohol or drugs is not allowed.
- Helmets and proper clothing (long pants, long sleeves, closed shoes) are mandatory.
- If you have any cardiovascular or respiratory condition, injury, or medical condition that physical activity could affect, you must check with us before booking.
- You must follow the guide's instructions at all times.
6. Responsibility for the equipment
- The customer is responsible for taking care of the bike and equipment during the tour.
- Optional bike insurance ($15 per bike on Panama City and Cerro Gaital tours; $18 per bike on the other El Valle de Antón and Colón tours): covers up to $200 for damage to the bike during the ride. It is optional and non-refundable.
- If insurance is not purchased, any damage caused is the customer's responsibility and its cost will be set by a quote from Surron Panamá or VOLTRAX EV.
- If you abandon the bike on the route, a $50 recovery fee will be charged.
7. Assumption of risk
Dirt bike tours are an adventure activity with inherent risks. By participating, you acknowledge and accept these risks and participate under your own responsibility. To the extent permitted by law, eTours and Exo Ride Panama are not liable for injuries, damage or losses resulting from improper use of the equipment, failure to follow instructions, or causes beyond our control. We recommend having valid health or accident insurance.
8. Use of image
During the tours we may take photos and videos to promote the service on social media and in advertising. If you do not wish to appear in this material, let us know in writing before the tour and we will respect it.
9. Participant conduct
Dangerous maneuvers, leaving the established route and carrying passengers are not allowed. eTours may end the participation of anyone who puts their own safety or that of others at risk, without refund.
10. Weather and force majeure
For your safety, we may reschedule or suspend a tour due to weather conditions or force majeure. We will offer you a new date based on availability.
11. Intellectual property
The content of this site (brand, logos, text, photos and videos) belongs to eTours / Exo Ride Panama / MTZ Films and may not be used without authorization.
12. Governing law
These terms are governed by the laws of the Republic of Panama. Any dispute will be submitted to the competent courts of Panama.
13. Contact
For inquiries: infosurrontour@gmail.com · Instagram @etourspanama.